We understand you aren't able to try it on, so we gladly accept exchanges if you've ordered the wrong size. The only thing we ask is that you cover the shipping costs, and that the item arrives in the SAME (new, unworn, and unwashed) condition it arrived to you in.
*INTERNATIONAL Orders- Due to the high cost of shipping we cannot offer exchanges for international addresses.
[ RETURNS ]
If something is wrong with the order (ripped garment / wrong order received / wrong size / basically our fault) PLEASE CONTACT US right away. We will send you a replacement item immediately and cover shipping costs. We do our best to avoid these errors but please be patient with us if we've made a mistake with your order.
We are here to help and want you to enjoy our apparel and products as much as we enjoy creating them!
[ SIZING ]
We highly encourage checking the size chart measurements in your listing to choose the correct fit, especially if you are not familiar with Burger And Friends sizing. Some of our customers feel they run on the smaller side compared to other brands you may be used to. If you are on the border with the measurements we recommend sizing up.
Burger And Friends brand women's and unisex men's (unisex) tees are designed to have a more fitted cut compared to most major tee brands. They are designed to accommodate a wide range of body types with a stylish fit.
If you're not sure about sizing, please ask and we'll be happy to help.
Please try to send us your exchange within 7-10 days of the delivery date. Refunds can be processed up to 30 days after receipt of payment.
Remember that they are each custom printed to order by hand, so there will be a slight turn around for a reprinted item. We will certainly do our best to get it to you in a timely manner.
PLEASE BE SURE TO INCLUDE ALL INFO INSIDE RETURN PACKAGE FOR QUICKER PROCESSING…
1) FULL NAME or Etsy Order number
2) RETURN ADDRESS
5) REPLACEMENT SIZE /STYLE /COLOR NEEDED or REFUND request
6) *INTERNATIONAL Customers* Please see above for return postage costs
3571 FAR WEST BLVD #189
AUSTIN TX 78731
Be sure to check for any discrepancies or defects prior to wearing/using your item. *WE DO NOT REFUND SHIPPING costs for any returned merchandise.
[ PLEASE NOTE ]
Exchanges will be made at our discretion. We will not be able to accept a return for any items that appear to have been washed or worn, smell like of perfumes, colognes, or cigarette smoke, or items with visible pet hair upon return. They will be returned to you immediately. We just ask that any items returned to us will arrive in the same condition they were sent.
*Please be kind and fold your items neatly when packaging.